This policy outlines what content partners may upload to our platform. That includes any text, image, or video (including any AI-generated content) provided by partners or their agents. This policy forms part of our Content Guidelines. 

For more information on responding to traveler reviews, please refer to our Content Guidelines. 

We do not allow content that is misleading, harmful, or offensive on our site or apps. Content partners submit for publication cannot include the following:  

• Content that is not related to offering, managing, and supporting travel (for example, property listings must only relate to the subject property and partner profile description must relate only to you).  
• Content that is fake, misleading, deceptive, is provided fraudulently, or exaggerates or omits material details that would affect a traveler’s expectations or decision-making. 
• Content that uses generative AI or AI editing tools to mislead, misrepresent, or fabricate information including by using AI-generated or AI-edited content to misrepresent a property, or to create false allegations of traveler damage or wrongdoing.  
• Advertising of Expedia Group competitor products or services or any other products or services unrelated to the property being advertised on our platform. 
• Any content you do not have the legal right to publish. 
• Profanity or other objectionable content (such as content that is pornographic, obscene, profane, illegal, offensive, discriminatory, objectionable, threatening, promotes violence, harm or any other dangerous or illegal activity, or depicts any nudity or sexual activity).   
• Close-up or otherwise identifiable photos of or identifying information about specific children or any third parties without their consent (or a parent or legal guardian’s consent in the case of a child under 18 years of age). 
• Personal data, such as phone numbers, credit card details, physical addresses, email addresses or information that can be linked to a specific individual. 
• Unapproved HTML tags, URLs, links, QR codes, hashtags, or social media handles.  
• Quoted material from websites, books, magazines, newspapers, or other sources.  
• Content that is unlawful or infringes on any copyright, trademark or other intellectual or other proprietary rights of another person. 
• Content that uses Expedia Group’s intellectual property, such as logos, unless you have received our express written consent. 
• Messaging that exceeds a reasonable frequency of communication that may be interpreted as spam or harassment.  
• Specific information in photos, videos or listing descriptions about accessing a property, such as door codes or key locations, or exact addresses for vacation rental properties. This information should only be shared with guests who have a booking. 
• Content in photos or videos that encourages, features, or refers to behaviors that suggest irresponsible drinking. 
• Close-up photos or videos of people or other objects that do not provide relevant information about the travel experience being offered. 
• Content that attempts to impersonate another person, account, or entity, including representatives of Vrbo or any Expedia Group brand.  
• Content that redirects guests in the booking flow to another website, a social media account, an email address, or a phone number, to book outside of our platform. Please refer to our Off-Platform Booking Policy for further information.  
• Emojis, pictograms, or icons in any text field. 

Furthermore, headlines and property names must not: 

• Use special characters, be in all capital letters or all lowercase letters, utilize extra spaces or abbreviations, unless these are part of the property’s official name. 
• Include full addresses or unnecessary location details. Note, however, that hotel names may include location specific information, if required to distinguish them from similarly named properties in the area. 

All content partners submit for publication must:  

• Provide travelers with relevant, accurate and consistent listing information.  
• Disclose significant known disruptions or challenges for travelers, and promptly update content when material features, conditions, or amenities change. For example, partners should notify travelers in a listing description if a property may require a 4WD vehicle to access it or if there are any temporary defects, such as ongoing construction or maintenance.  
• Relate to the advertised unit only and not use the property description to describe additional units or copy information from another listing. 
• Only offer promotions, discounts, or tax and fee information by loading them in the appropriate structured fields in Partner Central, Vrbo Dashboard or the relevant connectivity software. See the Host Fees & Taxes Transparency Policy for more details on how to load fees and taxes. 
• Comply with our photo guidelines and video guidelines, and for Vrbo, our listing guidelines. These are available on our Vrbo Help Center or Partner Central dashboard (as applicable). 

Note that for Vrbo partners, if there is a conflict between content provided under Vrbo House Rules and any applicable rental agreement, the Vrbo House Rules will prevail. 

Partners are responsible for ensuring that all listing information provided for display on our platforms is complete, accurate, and kept up to date at all times. 

If we identify content that does not comply with the requirements set out in this policy, our Content Guidelines, or any other Expedia Group Marketplace Policy, we will take appropriate action against the partner.  

If you believe content posted on our sites might be illegal or might breach this policy, please refer to our ‘Reporting Content’ section of our Content Guidelines for instructions on how to report content.